title: MTRoW Log Analysis Playbook
description: A systematic guide to diagnosing and resolving issues with Microsoft Teams Rooms on Windows devices through log analysis.
tags:
This document is a personal playbook that summarizes the key knowledge and procedures for analyzing logs to identify and resolve various issues occurring on Microsoft Teams Rooms on Windows (MTRoW) devices.
Before troubleshooting, it's crucial to know who to contact.
For the fastest and most efficient troubleshooting, use the table below to immediately connect a symptom to the correct log file.
| Symptom | Log File to Check | Key Clues |
|---|---|---|
| App Crashes Suddenly | Event Viewer | Event ID 1000, 1001 |
| Windows Update Fails | TTS Log | For Windows engineering team analysis |
| Failed to Join Zoom / Webex | ThirdPartyLog |
Direct Guest Join records |
| Teams Meeting/Call Fails | calling-debug.txt / diagnostics-logs.txt |
Network quality, connection process |
| Sign-in Fails | Microsoft-Windows-AAD...Operational.evtx |
AAD authentication error codes |
Most of the clues are hidden within the following text files.
RigelAppSettings.txt (The Configuration Spec Sheet)True or False values.FrontRowEnabled).DesktopAPIService.txt (The Central Activity Log)Unhealthy: The fastest and most reliable keyword to check for peripheral failures (camera, mic, etc.).xml: Allows you to check if an admin has used a custom configuration (SkypeSettings.xml).@: Helps you find the email address (UPN) of the signed-in account.resolution / scaling: Used to investigate issues with the screen size and scaling of the console or front-of-room display.These are key processes that are not visible but can cause specific issues.
UWP (Universal Windows Platform)
PMP Agent (Pro Management Portal Agent)
Curtain App
Heartbeat